Politica di ritorno

RETURN POLICY

Last updated September 30, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@sorriso-divino.com to obtain an Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Prima di effettuare un reso, contattaci - info@sorriso-divino.com !
Ti preghiamo di inviare il reso tramite posta all'indirizzo:
Indirizzo di ritorno:
PACKETA INT./ c/o BRT Spa
Codice per le spedizionidi ritorno: 90768778 
Via Marinoni 1 
33057 Palmanova (UD)
All'interno del pacco, includi un foglio con nome, cognome e numero d'ordine.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(+44) 7520642800

info@sorriso-divino.com